FAQ’s

No. You can open an account right away and there is no deposit or any other upfront cost.

No your account will remain active regardless of monthly registrations numbers.

Please complete our online application or call us on 1300 665 491 or email partners@tppinternet.com.

Yes, please complete our online enquiry form and one of our team will contact you.

Yes, either before you join or after, use the dedicated email address for members of the TPP Wholesale Partner program, partners@tppinternet.com. You can also call and discuss your needs with one of our Partner Managers on 1300 665 491.

Our default billing method is a 'pay as you go' system. When you would like to order domains, you deposit funds into your account with us and order domains against these funds. Alternatively you can pay for individual orders via credit card within the order flow.

There are several ways, the quickest being to 'top up' your account online with a credit card via the online management system. You may also send us a cheque (please post to PO Box 334 Manly NSW 1655) or direct deposit funds to be added to your account.

Our Bank details are:
Account Name: TPP Domains Pty Ltd.
Bank: ANZ
BSB: 012-349
Account Number: 109116226
Please use your client account name or number as the deposit reference.

Please note that if you deposit funds by direct deposit, they will not be available for use until the funds clear in our account and the amount shows on our bank statement.

Alternatively, if you fax (1300 792 306) or email (partners@tppinternet.com) a copy of the deposit receipt from the bank, our accounts department can credit on receipt of this confirmation (please understand that deposit receipt numbers alone will not be accepted, the deposit proof MUST be a valid receipt from your financial institution).

Yes. TPP Internet does have an invoice billing system, whereby we send resellers a consolidated invoice at the end of each month. Contact one of our Partner Managers on 1300 665 491 or partners@tppinternet.com to apply for a credit account.

Yes, you can use our Authorised Reseller Artwork to demonstrate this.

Domain Name Shop is a fully customisable e-commerce system to enable you to sell and manage domain names via your website that can be tailored to your branding. It is used to automate the process of registering, renewing and maintaining Domain Names and other associated Internet services for your clients.

All you need to do is fill in an application form, supply us with a hostname (e.g. domainnameshop.yourbusinessname.com) that points to our web cluster IP address 202.47.4.136, configure your branding, and we will set you up.

Set-up of Domain Name Shop is ultra fast. Once we have your completed application, Domain Name Shop will take about 30 minutes to implement (provided your hostname has been configured correctly).

TPP Internet will charge you our standard reseller pricing for the domain names/services that are purchased via your Domain Name Shop. You are able to set your own pricing levels (as long as they are above your cost price).

We understand that secure transactions are imperative to your business; Domain Name Shop has been built to incorporate SSL technology, the highest degree of Internet security available.

See payment options section of the Domain Name Shop Brochure, for detailed information.

We have developed a Domain Name Shop User Guide to help you and your customers manage domains and services. Please click here to download this PDF.

TPP Internet is an Australian company; so naturally, our servers are located in a secure, monitored data centre in Sydney, Australia.

We offer support on New South Wales business days, Monday to Friday 9am-6pm EST.

TPP Internet's servers are monitored by technicians at the data centre 24/7.

Your traffic usage will be measured according to your inbound and outbound traffic.

Our system will send you email notification when you approach your product's maximum bandwidth usage. At this point, we recommend that you upgrade your product to allow you access to an increased traffic limit (if applicable); otherwise, excess traffic will be charged at the rate specified in the hosting terms and conditions.

Yes; Footprint customers will be provided with large amounts of hosting space, data transfer, email boxes and other additional features which can then be broken down into smaller products suitable for your clients.

Footprint customers will be given access TPP Internet's hosting control panel (control.tppinternet.net.au:8443). This interface will allow you to create your own products, provision client accounts and manage your client's hosting services.

Yes; please contact your account manager on 1300 665 491 or email partners@tppinternet.com and we will arrange test access for you.

Yes; Footprint customers are encouraged to download the Footprint Hosting Client Guide.

TPP offers two choices of Server Operating System for your web site hosting, Linux & Windows servers. By default, all hosting is provisioned on our Linux platform, however you can elect to host your website on our Windows platform by selecting the 'Windows Server 2008' button under the 'Select an Operating System' option within the order flow when ordering any hosting service.

We recommend that you discuss your hosting needs with your website designer prior to purchase, to ensure that your hosting is provisioned on the appropriate hosting platform.

If you would like your customer's to manage their own accounts, you may grant them \"Domain Administrator\" access via your control panel. Domain Administrator access will allow your customers to manage their own accounts; for example add new mailboxes, change mail box passwords, configure email re-directs and out of office replies. This will not affect your account or your settings.

Yes, if you need space for more domains than originally purchased, you can upgrade to the next Footprint level at a pro-rata basis. Any unused portion of your old product will be added towards the new product, to make the change more affordable and of course, easier. To upgrade, contact your account manager on 1300 665 491 or email partners@tppinternet.com

Some companies who offer hosting services similar to TPP Internet's Footprint products have a tendency to cram as many customers into as little space on the server as possible. Although this cuts costs considerably, the server will not be performing to its full potential. A busy server tends to be slower and less reliable. TPP Internet limits the amount of domains allowed in each product as a means of controlling the load on our servers to ensure the best possible service for our customers. Our largest premium Footprint will host and manage 500 domains without compromising the quality or performance of our servers. If you require more space than this, please call your Account Manager on 1300 665 491 for a customized quote, or email partners@tppinternet.com for more information.

Yes - TPP Internet provides a brand new range of Dedicated Hosting products, running on VMware, aimed squarely at businesses that need high availability and ultra flexibility. Dedicated Hosting offers ultimate reliability and flexibility for you and your clients - no leasing contracts, no expensive hardware. Our Dedicated Servers are load balanced across a clustered set of Enterprise Grade Servers, so your clients won't suffer from downtimes or hardware failure. Click here for more information.

TPP Internet reserves the right to perform scheduled maintenance at any time, however, we will endeavour to do this at a time that is least disruptive to the majority involved, as server maintenance may, or may not cause disruptions to services.

TPP Internet routinely back up data stored on our servers to ensure that in the unlikely event of failure every precaution to protect our client's data has been met.

Your Account Manager is happy to help you with any queries you may have regarding your Footprint hosting service. You can reach them on 1300 665 491 or email partners@tppinternet.com.

Your Account Manager is happy to help you with any queries you may have regarding your Footprint hosting service. You can reach them on 1300 665 491 or email partners@tppinternet.com.

Our hosting platform runs on Linux based software.

Our system supports MySQL 5.0.51a on our console cloud hosting platform and MySQL 4.1 on our Plesk shared servers.

Our system supports PHP 5.1 on our console cloud hosting platform and PHP 4.3 on our Plesk shared servers.

Our server address is 202.47.4.136

Installation instructions vary depending on the server type that your site is running on. Instructions on how to install SSL Certificates on most of the common server types can be found at: http://www.geotrust.com/quickssl/install/index.htm. Simply click on the server type that you are running and follow the instructions.

Note: Even though these instructions are listed for the QuickSSL product, the same procedures will be followed for TrueBusinessID, and QuickSSL Premium

A CSR Request is short for 'certificate signing request'.

If you have an ISP, they will generate a CSR file for you upon request, otherwise, Certificate Signing Request instructions are available for the web servers listed below.

Please click on your server type to view the instructions.
(Opens in new window)

GeoTrust SSL Certificates run on most systems and server configurations (IIS 4.0+, Apache, BEA Weblogic, Tomcat etc). For an exhaustive list, please see the official GeoTrust Server Compatibility listing.

The below links will provide more information on these particular certificates

Quick SSL

Quick SSL Premium

True Business ID

Our SSL vendors, GeoTrust are in the midst of a transition from 1024-bit roots to new, more secure 2048-bit roots. As a result of this upgrade, there are some changes to how SSL certificates are purchased through TPP, specifically relating to the ordering and installation. Please note: Currently installed SSL certificates are not affected by the changes. However, new certificates along with renewals of existing certificates will required 2048-bit Certificate Signing Requests (CSRs) in the future, depending on the specific certificate brand and type. The new 2048-bit root updates will go live on the following date: - GeoTrust - July 22, 2010 TPP Internet will begin requiring 2048-bit CSRs at the same time as the root updates occur. You may already submit 2048-bit CSRs for all products. In fact, Extended Validation (EV) certificates already required 2048-bit CSRs. If you submit an SSL order with a 1024-bit CSR after the root updates take place on the date listed above, the order will fail. Installation Changes Required Additionally, the SSL certificate installation process will change for all GeoTrust certificates (excluding True BusinessID with EV) issued after the go live date listed above. Users will be required to install an intermediate Certification Authority Certificate in line with industry best practices. The excluded products listed already require the installation of this intermediate certificate. More Information For the latest information about the 2048-bit root changes, you may wish to view the Support Advisories issued by each brand: Geotrust Support Advisory