Hosting
Where are TPP Internet's Servers located?
TPP Internet is an Australian company; so naturally, our servers are located in a secure, monitored data centre in Sydney, Australia.
What are your support hours?
We offer support on New South Wales business days, Monday to Friday 9am-6pm EST.
How are your servers monitored?
TPP Internet's servers are monitored by technicians at the data centre 24/7.
How is traffic measured?
Your traffic usage will be measured according to your inbound and outbound traffic.
Will I be notified when I'm reaching my traffic limit?
Our system will send you email notification when you approach your product's maximum bandwidth usage. At this point, we recommend that you upgrade your product to allow you access to an increased traffic limit (if applicable); otherwise, excess traffic will be charged at the rate specified in the hosting terms and conditions.
Can I create my own products?
Yes; Footprint customers will be provided with large amounts of hosting space, data transfer, email boxes and other additional features which can then be broken down into smaller products suitable for your clients.
How do I manage my customers hosting services?
Footprint customers will be given access TPP Internet's hosting control panel (control.tppinternet.net.au:8443). This interface will allow you to create your own products, provision client accounts and manage your client's hosting services.
Is there a test Interface where I can trial this control panel?
Yes; please contact your account manager on 1300 665 491 or email partners@tppinternet.com and we will arrange test access for you.
Is there a user manual for the control panel available?
Yes; Footprint customers are encouraged to download the Footprint Hosting Client Guide.
What Server Operating Systems does TPP provide?
TPP offers two choices of Server Operating System for your web site hosting, Linux & Windows servers. By default, all hosting is provisioned on our Linux platform, however you can elect to host your website on our Windows platform by selecting the 'Windows Server 2008' button under the 'Select an Operating System' option within the order flow when ordering any hosting service.
How do I know what Server Operating System is suitable for my needs?
We recommend that you discuss your hosting needs with your website designer prior to purchase, to ensure that your hosting is provisioned on the appropriate hosting platform.
Can my customers manage their own hosting services?
If you would like your customer's to manage their own accounts, you may grant them \"Domain Administrator\" access via your control panel. Domain Administrator access will allow your customers to manage their own accounts; for example add new mailboxes, change mail box passwords, configure email re-directs and out of office replies. This will not affect your account or your settings.
Can I upgrade to a higher Footprint product, for example from Business to Advanced?
Yes, if you need space for more domains than originally purchased, you can upgrade to the next Footprint level at a pro-rata basis. Any unused portion of your old product will be added towards the new product, to make the change more affordable and of course, easier. To upgrade, contact your account manager on 1300 665 491 or email partners@tppinternet.com
What is the maximum amount of domains I can host through Footprint?
Some companies who offer hosting services similar to TPP Internet's Footprint products have a tendency to cram as many customers into as little space on the server as possible. Although this cuts costs considerably, the server will not be performing to its full potential. A busy server tends to be slower and less reliable. TPP Internet limits the amount of domains allowed in each product as a means of controlling the load on our servers to ensure the best possible service for our customers. Our largest premium Footprint will host and manage 500 domains without compromising the quality or performance of our servers. If you require more space than this, please call your Account Manager on 1300 665 491 for a customized quote, or email partners@tppinternet.com for more information.
Does TPP Internet offer Dedicated Hosting?
Yes - TPP Internet provides a brand new range of Dedicated Hosting products, running on VMware, aimed squarely at businesses that need high availability and ultra flexibility. Dedicated Hosting offers ultimate reliability and flexibility for you and your clients - no leasing contracts, no expensive hardware. Our Dedicated Servers are load balanced across a clustered set of Enterprise Grade Servers, so your clients won't suffer from downtimes or hardware failure. Click here for more information.
When does TPP Internet perform maintenance on the servers and how will this affect me?
TPP Internet reserves the right to perform scheduled maintenance at any time, however, we will endeavour to do this at a time that is least disruptive to the majority involved, as server maintenance may, or may not cause disruptions to services.
Does TPP Internet back up data stored on the servers?
TPP Internet routinely back up data stored on our servers to ensure that in the unlikely event of failure every precaution to protect our client's data has been met.
Who can I contact if I am experiencing difficulty or have any questions about my hosting service?
Your Account Manager is happy to help you with any queries you may have regarding your Footprint hosting service. You can reach them on 1300 665 491 or email partners@tppinternet.com.